|
|
|
|
|
Online Parking Citation Payment FAQ
|
Note To Customers Citations are entered
into this website every weekday at 8:30 am. Generally, payment cannot be made until the
day after a ticket is issued (on Monday if a ticket was issued Friday - Sunday).
|
Q. Where can I make pay parking citations online?
Q. Where is my Citation Number or "Tag/License and State"
Your citation number is the first line on your parking citation followed by state
and license one below the other.
Q. What if no match is found with my Citation Number or my Tag and State?
It may be too soon to pay. See the note at the top of the page: citations are loaded online
every weekday morning at 8:30, excluding holidays. If you try to pay before the next upload
after your ticket is issued, the system will not recognize your citation number.
Other potential problems:
Verify that your ticket was issued by the City of Gainesville, Florida
Check to see that you entered the citation number or the tag number correctly
If your citation number should have been loaded but does not appear online after you have
verified the other data, please contact the Finance Department at 352-334-5024.
Q. May I pay parking citations issued by the University of Florida or Santa Fe Community College on this website?
No. They are separate entities.
Q. Do I need a PayPal account to pay parking citations?
No. You can easily pay online by credit card instead.
Q. What credit cards can I use?
If you do not have a PayPal account you can use Discover, American Express, Visa or
MasterCard and Pay through PayPal.
Q. When will my credit card be charged?
For credit card transactions the payment will be applied to your parking citation as soon as you've submitted your payment on our website. For debit card transactions the payments will be applied after the funds are deposited into our account. When you pay by debit cards/echecks from a U.S. bank account, the transaction is held as pending for 3-4 business days until the electronic funds transfer to us from your bank.
Q. When will the payment be posted to my parking citation record?
Credit card transactions will be posted to your parking citation record as soon as you have submitted your payment on our website. Debit card/echeck transactions will be posted to your parking citation record as soon as the funds are deposited into our account. When you pay by debit/echeck from a U.S. bank account, the transaction is held as pending for 3-4 business days until the electronic funds transfer clears your bank.
Q. Will I get a receipt?
Yes, you will receive a payment confirmation by email if you submit your email address.
Q. Is the parking citation payment website secure?
Yes. No credit card information is transmitted to the City of Gainesville, and PayPal uses industry-leading security.
Q. Whom do I contact if I have questions regarding my payment?
Should you have questions regarding charges to your account or if you believe
you have made a payment in error and wish to inquire about a refund, please contact
the Finance Department at (352) 334-5024.
Q. What do I do if I have a problem?
|
|
|
PowerPoint Viewer
Acrobat Reader
Media Player
Flash Player